For press enquiries contact: press jagex. Message Centre tickets are reviewed within 24 hours. Helpful tips. How can I send a message to Jagex? How do you send a personal message? How do I contact Runescape support? How do I email Jagex Runescape? What does DM mean in text message? How do I email jagex on Runescape? Is there a way to contact Jagex by email? Private Chat displays messages from private messaging discussions with other players.
Only the player the message is sent to and the one sending it can see these. Unfiltered game messages, server wide announcements and friends logging in or out will also be displayed in the Private tab.
Up to characters can be sent in a private message [1] - more than other types of messaging. As such, multiple lines of text can be messaged to a friend within private chat.
Friends Chat displays messages from whichever Friends Chat the player is currently in. The filters for this tab can make it so all messages, messages from friends, or no messages appear in or from this tab. Clan Chat displays messages sent and received in the Clan Chat that the player is in. Guest Clan Chat allows players to talk to a clan whose chat they've joined as a guest.
Group Chat displays messages in relation to the Grouping System and the group players are in. Players can chat between those in their particular team or those within the activity. Trade and Assistance displays trade and player assistance requests. Unlike the Friends and Clan Chat tabs, this tab also includes a panel filter to allow the display of Local chat. These can be toggled to On, Friends Only or Off. The Report Abuse screen is used to report rule breakers in the game to Customer Support.
To access this window the player clicks on the Report Abuse button found near the top right corner of the Chat interface, on the right side of the filters panel. The reported player can potentially be punished , ranging from 0. To report someone breaking the Rules of RuneScape , players must select the name of the offender by clicking on the line of text in the chat selection box.
On the next screen, 15 different rule violations are displayed. Selecting the appropriate rule will submit the abuse report to Jagex. Once the report has been sent, the report abuse window will close and the message "Thank-you, your abuse report has been received!
An option to temporarily add the reported player to the ignore list will be presented. The sent report includes a log of all chat, trades and other actions performed by the reporting player and the player being reported. Opening this screen is one step in the tutorial Learning the Ropes. The Profanity Filter is the "censor" in RuneScape. There is now an option to turn off the Profanity Filter, but some text will still be blocked. It will block any of the following words if the Filter is turned on :.
Jagex have said that the filter is in place "to maintain a good playing environment for all players. Abusers of the filter can be reported to Jagex via the Report Abuse button. Players cannot be reported for filtered messages; in such cases Jagex claims no rule was broken as the chat filter did its job [3].
Over the history of the filter, players have devised ever more creative ways, including use of a modified version of leet, to slip by the filter. Deliberate avoidance of the censorship mechanism with the intention of attacking or harassing another player is considered a serious violation of the Rules of RuneScape [4].
However, Jagex's attempts to anticipate all these variations have resulted in more and more combinations of letters being censored, and it is not uncommon for the filter to censor inoffensive words accidentally. The internet slang word "pwn" was censored, as the "pw" in the word is a common abbreviation for the word password. Changes to the chat filter are generally classified as hidden updates. On 9 February an update was released which allowed players to turn off the Profanity filter which allowed players to view and say words which were previously filtered.
Websites and passwords are still blocked by the censor as this is still breaking the rules, as well as bypassing the censor, even with it turned off. In-game chat was underwent a massive change after an update on 14 November Before this update, asterisks were not used, and the entire line would only be visible to the speaker if the filter was triggered.
Instead of actually censoring words, the new filter replaced it with the closest acceptable word in the dictionary. The filter was notorious for changing non-offensive chat; some players had their usernames completely or partially censored, even when they were not offensive. This was removed the next day and replaced with a filter that blocked out certain words.
I have also reprogrammed the chat filter in the game itself, to use a more effective system. This is another feature which has been heavily abused, and I'm not willing to put up with it any longer. The new system only allows a limited vocabulary to be used. The new RuneScape chat is only intended for role-playing within the game, not for talking about real life!
On 16 May , the chat filter was overhauled. Some non-Latin characters, such as letters in the Cyrillic alphabet, which had appeared as asterisks like a filtered word, are rendered as question marks.
This update has also caused some problems. Some words were removed from the filters in error while some are now filtered for no obvious reason. For example, in some instances, when pluralizing words, replacing the -s with -z now often results in censoring. Typing nothing but an "s" also resulted in a filter. If you are a governmental Law Enforcement agency in need of further assistance then please use: lawcontact jagex. Please be aware that this address is to be used ONLY if you are a bona fide law enforcement officer and are able to provide proof of your identity.
This email is not to be used to contact us regarding any other issue. If you choose to use this email address to contact us, but you are unable to provide us with proof as to your identity, we will be unable to respond to your email. For any billing related issues, please visit our payment support area here.
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